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Welcome to BagRep.top (hereinafter referred to as "we," "our," or "the website"). We highly value customer satisfaction, and if you have any concerns or issues with our products, please read the following refund policy to understand your rights and the refund process.

  1. Refund Conditions

    Our products are primarily handmade bags, and we maintain high standards for product quality. If you encounter any quality issues or discrepancies from the product description, you have the right to request a refund. Please note the following conditions:

    • Refund requests must be submitted within [refund period, e.g., 30 days] of receiving the product.
    • The product must be in its original packaging and condition, unused and undamaged.
    • Refund requests must include the order number, a description of the issue, and necessary supporting materials such as photos.
  2. Refund Process

    If you meet the refund conditions, please follow these steps to initiate a refund request:

    • Contact Us: Please send a refund request email to [refund contact email] and provide the order number and issue description.
    • Review: Our customer support team will review your request and respond within [processing time, e.g., 7 business days].
    • Approval: If your request is approved, we will notify you and process the refund. The refund will be issued to the original payment method.
    • Notification: Once the refund processing is complete, we will notify you via email.
  3. Non-Refundable Situations

    We generally do not accept refund requests unless there is a quality issue or a discrepancy from the product description. The following situations may not qualify for a refund:

    • Refund requests due to personal preference changes or dissatisfaction with the product.
    • Damage caused by not following product usage instructions.
  4. Contact Us

    If you have any refund-related questions or need further assistance, please contact our customer support team at: info@bagrep.top